Return & Refund Policy
Because we sell intimate wellness products, our return policy is built around hygiene and safety standards. Here's exactly what's eligible, how long you have, and how to start a return.
Policy At a Glance
| Detail | Policy |
|---|---|
| Eligibility | Unopened and unused items only, in original packaging |
| Return window | 48 hours from delivery |
| Return method | By courier/mail back to us |
| Return shipping cost | Covered by the customer, except for damaged, defective, or incorrectly shipped items |
| Refund method | Same payment method used at checkout, once the returned item is received and inspected |
Return & Refund Questions
Due to hygiene and personal wellness standards, returns are limited once products have been opened or used. Unopened, unused items in their original packaging can be returned within 48 hours of delivery. Please refer to our Adult Toy Safety Guide for cleaning and storage tips to maximize product lifespan.
Contact our support team immediately with your order details and photos of the issue. We will help resolve the problem at no extra cost to you — this does not fall under the standard 48-hour return window.
Contact us as soon as possible before your order is shipped so we can adjust it. Once an order has shipped, the standard return policy below applies.
For change-of-mind returns on unopened items, the customer covers return shipping. For damaged, defective, or incorrectly shipped items, we cover the cost.
Message us on WhatsApp or email pleasuretoysgh@gmail.com with your order ID and reason for return. We'll confirm eligibility and share courier details for sending the item back to us.
Need to start a return?
Message our support team on WhatsApp with your order ID and reason for return, and we'll guide you through the next steps.
Start a Return on WhatsAppHave more questions?
Check our full FAQ for answers on orders, delivery, and payments.